Chat with us live online between 9am-5pm Monday-Friday

Send a message to our support team at any time and we'll respond on the next working day

If your query is urgent, we recommend calling us. We’re open between 9am-5pm Monday-Friday

34stjohn

<p>We provide a guarantee with every item we sell, including a lifetime guarantee for several of our product ranges. See our&#xA0;<a href="https://34stjohn.com/pages/product-guarantees" target="_blank" title="Product Guarantees" style=" text-decoration: none;" id="isPasted"><strong>product guarantees page</strong></a> for full details.</p>

We provide a guarantee with every item we sell, including a lifetime guarantee for several of our product ranges. See our product guarantees page for full details.

What kind of product guarantees do you offer?

Products & Services

How can I get in touch with you?

What should I do if I'm not satisfied with your service?

Do you have showrooms I can visit?

Customer Support

Will you deliver to my address?

Do you offer next day delivery?

Can my delivery be left with a neighbour or in a safe place if I'm not home?

Will my order still be delivered if I'm not in?

How to I obtain a delivery update?

Delivery

Can I change my order once it's been placed?

Can I cancel my order if I change my mind?

Orders

What are my payment options?

Do you offer a design service?

How do I check if a product is in stock?

How do I find detailed product information?

Can I make a change or cancel my return request?

How can I return an item I no longer want or need?

Do I have to pay to return my items?

What's your returns policy?

Returns

I can't find my order, what should I do?

My item is faulty, what should I do?

An item in my order is missing, what should I do?

I've received the wrong product, what should I do?

My items arrived damaged, what should I do?

Order Issues

How do I make a trade or bulk purchase enquiry?

Trade or Bulk Purchase Enquiries

What kind of product guarantees do you offer?Updated 3 days ago