Chat with us live online between 9am-5pm Monday-Friday

Send a message to our support team at any time and we'll respond on the next working day

If your query is urgent, we recommend calling us. We’re open between 9am-5pm Monday-Friday

34stjohn

<p>We&#x2019;re unable to deliver the order if you&#x2019;re not able to receive it.</p><p>Smaller items including Swatch Pro Packs will be delivered by post.</p>

We’re unable to deliver the order if you’re not able to receive it. Smaller items including Swatch Pro Packs will be delivered by post.

Will my order still be delivered if I'm not in?

Delivery

How can I get in touch with you?

What should I do if I'm not satisfied with your service?

Do you have showrooms I can visit?

Customer Support

Will you deliver to my address?

Do you offer next day delivery?

Can my delivery be left with a neighbour or in a safe place if I'm not home?

How to I obtain a delivery update?

Can I change my order once it's been placed?

Can I cancel my order if I change my mind?

Orders

What are my payment options?

Do you offer a design service?

What kind of product guarantees do you offer?

How do I check if a product is in stock?

How do I find detailed product information?

Products & Services

Can I make a change or cancel my return request?

How can I return an item I no longer want or need?

Do I have to pay to return my items?

What's your returns policy?

Returns

I can't find my order, what should I do?

My item is faulty, what should I do?

An item in my order is missing, what should I do?

I've received the wrong product, what should I do?

My items arrived damaged, what should I do?

Order Issues

How do I make a trade or bulk purchase enquiry?

Trade or Bulk Purchase Enquiries

Will my order still be delivered if I'm not in?Updated a month ago