Chat with us live online between 9am-5pm Monday-Friday

Send a message to our support team at any time and we'll respond on the next working day

If your query is urgent, we recommend calling us. We’re open between 9am-5pm Monday-Friday

34stjohn

<div data-block="true" data-editor="esp1q" data-offset-key="cnkhu-0-0" id="isPasted"><div data-offset-key="cnkhu-0-0"><span data-offset-key="cnkhu-0-0"><span data-text="true" style="font-size: 16px;">Please contact our </span></span><span style="font-size: 16px;"><a href="https://34stjohn.com/pages/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="cnkhu-1-0"><span data-text="true">customer services team</span></span></a></span><span data-offset-key="cnkhu-2-0"><span data-text="true" style="font-size: 16px;"> to let us know you want to return or exchange your order. Products must be returned within 14 days of delivery and must be in perfect re-saleable condition on our receipt, in order for a refund to be issued.</span></span></div></div><div data-block="true" data-editor="esp1q" data-offset-key="c7v5r-0-0"><div data-offset-key="c7v5r-0-0"><span data-offset-key="c7v5r-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="esp1q" data-offset-key="a23ih-0-0"><div data-offset-key="a23ih-0-0"><span data-offset-key="a23ih-0-0"><span data-text="true" style="font-size: 16px;">When you get in touch, please select &apos;Return / Refund&apos; within the </span></span><span style="font-size: 16px;"><a href="https://34stjohn.com/pages/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="a23ih-1-0"><span data-text="true">contact form</span></span></a></span><span data-offset-key="a23ih-2-0"><span data-text="true" style="font-size: 16px;">, then provide your name, home address, details of the order and your contact details. You will receive a reply by the end of the following working day. </span></span></div></div><div data-block="true" data-editor="esp1q" data-offset-key="dr4dr-0-0"><div data-offset-key="dr4dr-0-0"><span data-offset-key="dr4dr-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="esp1q" data-offset-key="4qpo6-0-0"><div data-offset-key="4qpo6-0-0"><span data-offset-key="4qpo6-0-0"><span data-text="true" style="font-size: 16px;">Full details of our Returns &amp; Refund policy can be found&#xA0;</span></span><a href="https://34stjohn.com/pages/returns-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="4qpo6-1-0"><span data-text="true" style="font-size: 16px;">here</span></span></a></div></div>

Please contact our customer services team to let us know you want to return or exchange your order. Products must be returned within 14 days of delivery and must be in perfect re-saleable condition on our receipt, in order for a refund to be issued.W

How can I return an item I no longer want or need?

Returns

How can I get in touch with you?

What should I do if I'm not satisfied with your service?

Do you have showrooms I can visit?

Customer Support

Will you deliver to my address?

Do you offer next day delivery?

Can my delivery be left with a neighbour or in a safe place if I'm not home?

Will my order still be delivered if I'm not in?

How to I obtain a delivery update?

Delivery

Can I change my order once it's been placed?

Can I cancel my order if I change my mind?

Orders

What are my payment options?

Do you offer a design service?

What kind of product guarantees do you offer?

How do I check if a product is in stock?

How do I find detailed product information?

Products & Services

Can I make a change or cancel my return request?

Do I have to pay to return my items?

What's your returns policy?

I can't find my order, what should I do?

My item is faulty, what should I do?

An item in my order is missing, what should I do?

I've received the wrong product, what should I do?

My items arrived damaged, what should I do?

Order Issues

How do I make a trade or bulk purchase enquiry?

Trade or Bulk Purchase Enquiries

How can I return an item I no longer want or need?Updated 3 days ago