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34stjohn

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If you can’t find your order, please get in touch with us.

I can't find my order, what should I do?

Order Issues

How can I get in touch with you?

What should I do if I'm not satisfied with your service?

Do you have showrooms I can visit?

Customer Support

Will you deliver to my address?

Do you offer next day delivery?

Can my delivery be left with a neighbour or in a safe place if I'm not home?

Will my order still be delivered if I'm not in?

How to I obtain a delivery update?

Delivery

Can I change my order once it's been placed?

Can I cancel my order if I change my mind?

Orders

What are my payment options?

Do you offer a design service?

What kind of product guarantees do you offer?

How do I check if a product is in stock?

How do I find detailed product information?

Products & Services

Can I make a change or cancel my return request?

How can I return an item I no longer want or need?

Do I have to pay to return my items?

What's your returns policy?

Returns

My item is faulty, what should I do?

An item in my order is missing, what should I do?

I've received the wrong product, what should I do?

My items arrived damaged, what should I do?

How do I make a trade or bulk purchase enquiry?

Trade or Bulk Purchase Enquiries

I can't find my order, what should I do?Updated 2 months ago