My item is faulty, what should I do?Updated 3 days ago

We're very sorry for any inconvenience and disappointment this may cause.

Please contact our Customer Services team using the form here and provide the following:

1. Your order number

2. The email address used for the purchase

3. Images of the fault / damage: i) close image up of the fault / damage, ii) zoomed out image to show location of the fault / damage on the product

4. Short description of the fault / damage

Our Customer Services team will reach out to you by the end of the business day following receipt of your message